We all want to do so many things. Play with the newest toy. Go on an adventure. Chase the shiniest object. It’s fun, and it makes us feel a sense of carelessness and freedom. We love that feeling. It feels good.

But we all have a finite capacity. There’s only so many hours in the day. Sometimes we have to pick and choose what we can do.

Asking one question will shed more light on what’s working and what’s not than any other activity.

You're enjoying a break at last.
The resort looks amazing.
The weather feels just right while your family hangs out by the pool.

But your phone keeps buzzing.

Tasks get dropped.
Deadlines missed.
No one’s totally sure who’s responsible for what.
You want to delegate, but you don’t fully trust things will get done right without your oversight.

Sound familiar?

Your team is busy. Things are getting done. But something’s still off.

Deadlines get missed. Quality slips. Customers get inconsistent experiences.
And even though you’re working hard, profit margins keep shrinking.

If that sounds familiar, there’s a good chance you’re facing one of the most expensive and overlooked problems in business:

Undefined processes.

A few months ago, I wrote a post about taking my car into the dealership for a software update. I revisited that post recently, and it reminded me what we do at 111 Consulting. 

If your business can’t function without you, you don’t own a business. You have a job you can’t quit.

Let’s fix that.

Many businesses think documenting SOPs means their processes are “handled.” But there’s a big difference between following steps and understanding flow.